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Konrad Tillman

Review: Copa Airlines Dreams Business Class 737 Max 9 Los Angeles-Panama City

Intro


Good news and bad news fills the air, as this will be the last series of trip reports for the next 1.5 months before I embark on 36 flights around Africa. The good news is that I'm going to leave you all with some interesting and unique trip reports before I bear a temporary farewell.


The first flight of this 7-leg trip covers Copa Airlines on their new 737 max 9 in Business Class. I was especially excited about this trip as not many reviews had been published, and it was a product that I have always wanted to try.


The routing for this trip is as follows:


CM473- Los Angeles- Panama City- Business Class- 737 Max 9

CM280- Panama City- Belize City- Business Class- 737-700

2M2064- Belize City- Caye Caulker- FO Chair- Cessna Caravan

AA700- Belize City- Miami- Business Class- 737-800

AA23- Miami- Los Angeles- First Class- 777-300ER

AA2201- Los Angeles- New York- Business Class- A321T

AA976- New York- Santa Ana- First Class- A321T


Copa Airlines provides a competitive, hard product on routes down to Panama. However, the soft product leaves quite a bit to be desired. Let's get into it!


Route-Los Angeles-Panama City

Plane- Boeing 737 Max 9

Seat- 4F

Flight Number- CM473

Date- April 26th 2024

Flight Time: 6 Hours 5 Minutes

Price Paid- 38.5K United Miles+ 8$ (2 legs)


How I Booked


Fares are typically quite high on Copa Airlines in their "dreams business class". However, I found an award that made me decide to go to Belize. Yes, it was that good. For 38.5K United Miles and 8$ in taxes, I managed to book Los Angeles-Panama City- Belize City all in Business Class!


Amazing Deal

Mileage awards on Copa Airlines are dynamic (I think the only partner award on UA, that is), meaning you will often see this fare going for around 200K miles+. If you are looking to book with cash, the fare would have come out to 1100$ one way.


Check-In


After finishing up class on a Thursday night, I headed straight up to LAX to get a chance to review the Star Alliance Lounge.


Los Angeles Airport

With two flights heading out at similar times, check-in was quite busy.


Copa Airlines Check-In LAX

But... there was no queue for business class!


Copa Airlines Busines Class check in LAX

Boarding pass in hand, immigration was imminent.


LAX is a pretty place

A cheeky bit of TSA precheck never did anyone harm...


TSA precheck Bradley Terminal

Once through security, I made my way over to the Star Alliance Lounge at LAX.


Boarding


After spending a couple of hours in the Star Alliance lounge, I headed over at 1 am to the gate.


Boarding commenced at 1:15 am for a 2:11 am departure.


Gate 132 tonight at LAX

I asked to pre-board in order to take a couple of shots of the cabin, and they happily obliged.


Finally I get to see this product!

Jetbridge LAX

A woman was in a wheelchair in front of me. By the time I got on board, everyone was right behind me. All is well since I still managed the shots I wanted!


Boarding the Copa 737 Max 9

Copa 737 MAX 9

The FA warmly greeted me at the door, and I made my way to my seat, 4F, for tonight's flight.


Copa Airlines Dreams Business Class 737 Max 9

Shoes off, I was ready to head to sleep...


Footwell Copa Airlines

Departure


By 1:50 am, boarding was completed, and I found myself next to a man who had just upgraded (he seemed to be a top Copa elite).


Copa Airlines 737 Max 9 at LAX

Approximately 5 minutes after that, the FA came around and greeted us by name while asking for our meal order.


She first asked us what we would like to drink after takeoff, followed by letting us know there would be a sandwich served after takeoff. Lastly, there was a choice of breakfast consisting of crepes or scrambled eggs.


I decided on a mimosa and crepes.


At 2:01, we pushed back, and 6 minutes later, we began our taxi.


Cruising through LA Airport

The safety video was played, and it was nice not to see an American Airlines one for once😅.


Copa Airlines Safety Video

According to Flighty, we were airborne by about 2:22, but then again, I was passed out at this point😂.


Bradley Terminal LAX

Amenities/IFE


About 25 minutes before departure, the FA came around to offer us amenity kits and bottles of water.


Amenity Kit Copa Airlines

I thought this was another great personal touch instead of just placing them on the seat.


A very pretty amenity kit

The amenity kit was relatively simple inside but provided everything you could need on a 6-hour flight. The cloud socks, though!


The cloud socks!

The bedding was also laid out on the seats, consisting of a very soft (and warm) blanket, as well as an amazing pillow!


Copa Airlines bedding

Considering I slept for 5.5 hours uninterrupted, I am not complaining about the bedding here.


Copa Airlines blanket

For a narrowbody, the IFE might have been some of the crispest I have come across. It is large, responsive, and has a beautiful map feature.


Some decent options

The design is top notch

Look at this map!!!!

Note to others: There is no wifi onboard Copa Airlines🥴 but you can stream the same entertainment through your phone.


Entertainment Copa Airlines

The Cabin/Seat


The cabin on this Copa Airlines 737 Max 9 is an intimate one consisting of 16 business class seats laid out in a 2-2 configuration.


Copa Airlines 737 Max 9 Business Class

The footwells are narrow, so if you like a bigger footwell, I recommend row 1 due to the lack of seats in front of you.


Footwell from 4F

The seat is practically identical to the A321T in Business Class on American Airlines. The seat controls and a remote are to your side.


Remote and Seat Controls Copa Airlines

And the tray table is located where it usually is.


Tray table Copa Airlines 737 Max 9

Of course, there are two issues with this seat. The first is privacy... There is almost no privacy divider between you and your neighbor while sitting upright.


Privacy Copa Business Class

The second is storage. The only real storage space you get is behind your seat and over your shoulder...


Copa Airlines Seat Storage

In all fairness, this was a 2:00 am red-eye, so the only thing on my mind was to sleep. That I did, since I woke up 40 minutes before landing in Panama City! The bed was comfortable, and that's all I could have asked for.


Sleeping in Copa Airlines

Meal Service


How do I put this? I was really excited to try out this Copa Airlines product to review the whole experience, but I somehow managed to sleep the whole way... A big shame, and I am sorry. However, the crew did give me a paper bag (without asking) to go, consisting of a sandwich they served during the flight.


Food Copa Airlines Business Class

While the thought was nice, this didn't look too appetizing to me. The confirmation came later onboard my next flight up to Belize🥴.


Arrival


At 9:20 am local time (2 hour time change), I was awakened as the captain came onto the PA to announce our descent into Panama.


Copa Airlines 737 Max

The FA asked if I had a good sleep and provided me with a pen and immigration card to enter Panama. Country 84, wooooo!


Let's go to Panama

It was a gorgeous morning to be gazing out of the window.


Descending into Panama City

The plane took some twists and turns as we began lining up to land.



By 9:48 am, the cabin crew was instructed with "Cabin crew seats for landing."


We touched down at exactly 10:00 am on the head.



Panama is so beautiful!!! I digress.


Arrival into Panama City

Medical Team ready to go

Lounge time??

It was a short taxi to our gate, and we were off the plane about 20 minutes early.


Panama City Airport

I headed out of the airport, got my passport stamped, and then went back to the lounge to enjoy some breakfast. Don't wait up on that report, as it's not worth losing sleep over😅.


Final Thoughts


Copa Airlines has a very competitive, hard product when it comes to flights within the Americas. The seats turn into a very comfortable bed, and the pillow provides a great sleeping surface. The IFE is crisp, with plenty of options, and the service was pretty good on this flight.


However, from what I gathered in my to-go bag, the sandwiches came wrapped in plastic, no pre-departure beverage was offered, and there was no wifi on the planes. It seems like this product is great for getting on board, getting a night of sleep, and waking up at your next destination rested.


It is to be known that I am not saying I wouldn't fly them again because I would (38K United Miles) for this price. However, I wouldn't pay 1500$ to fly this route in Business Class as I don't feel that it is worth the money. The good news is Copa Airlines routinely sells bidding upgrades on this route for 350$. Now, that is a good way to fly!


JETTOAJET SCALE


Meal Service

5/10

Seat (4F)

9/10

IFE

8/10

Lounge

9/10

Overall Service

8/10

Total

39/50




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